Our contact details
Name: Hannah Bailey
Phone Number: 07570985208
Website: www.beyondtherapysuffolk.co.uk
E-mail: hannah@beyondtherapysuffolk.co.uk
The type of personal information we collect
We currently collect and process the following information:
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We use the information that you have given us in order to make appointments, send over additional information via email if agreed, get in touch with individuals or other professionals if there are immediate concerns about your welfare, and keeping up to date notes to support your treatment. These are only visible to Hannah Bailey.
We may share this information with your GP or emergency services if there are immediate concerns for your wellbeing. Information is not shared with anyone else.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Hannah Bailey (hannah@beyondtherapysuffolk.co.uk / 07570985208)
(b) We have a legal obligation.
(c) We have a vital interest.
(d) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep personal contact details for 12 months since our last contact (in person, by phone, email, or instant message). We will then dispose your information by deleting these from our computer systems. These are kept in a database of previous clients and will be removed once 12 months has passed.
We keep notes and assessments letters for 1-1 clinical sessions for 7 years following the final session. These are not kept in a paper format and will be deleted from the server when no longer required.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at hannah@beyondtherapysuffolk.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
Beyond Therapy
Hannah@beyondtherapysuffolk.co.uk
07570985208
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
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